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Somnus Labs

MagicReply.ai: AI-powered review responses that stay on-brand

How MagicReply.ai automates Google review responses with tone control, approvals, and analytics.

Nov 1, 2024AICustomer ExperienceAutomation4 min readWaleed Judah
Learn more:MagicReply.ai

Customers notice how quickly and thoughtfully you respond to reviews. MagicReply.ai makes every response instant, on-brand, and observable.

What MagicReply.ai solves

  • Slow response times that hurt trust and rankings.
  • Off-tone replies that do not sound like your brand.
  • No visibility into how AI responses impact CSAT.

Key capabilities

  • Tone-matching replies across Google reviews so every response sounds like you.
  • Human-in-the-loop approvals when you need control; full auto when you need speed.
  • Guardrails and safety checks to avoid risky responses.
  • Analytics on response times and sentiment lift.

Getting started

Connect your review source, set tone and guardrail preferences, and choose your approval mode. You will start seeing on-brand replies in minutes.